Webex

Cisco Webex is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, care, white board, and share, regardless of whether they’re together or apart—in one continuous workstream before, during, and after meetings. It is built to help teams work seamlessly. It is simple, secure, complete, and open, and provides a space for people to work better. The core capabilities of Cisco Webex are Meetings, Messaging, and Calling. The Cisco Webex platform, app-centric design, hybrid services, and architecture of Cisco Webex create a unique and differentiated service.  For more information on the solution, refer to Cisco Webex.

Cisco Webex Meetings provides a Messaging API that VFC is able to use to retrieve content from Webex Rooms.

The Webex Import Source uses the Webex Messaging API to list and download available recordings, query and add participants prior to ingest.

Separate recordings are created for each recorded Webex user.  Each recording contains details of all meeting participants.

For a general description of Verba Import sources, please refer to Import sources.

1. Prerequisites

Two components, a Cisco Webex integration application and a VFC Import Source are required.

Firewall access must be arranged as two way internet communication is required between the Import Source and Webex.  The Import Source server and port number is specified in the Webex Integration redirect URI.  It is fully configurable and can be over HTTP or secured via TLS over HTTP.

2. Create a Cisco Webex Integration

To create a Webex integration, a Webex account backed by Cisco Webex Common Identity (CI) is required. If no Webex account is available, sign up. If you're using Webex Meetings, your site will must be on Common Identity.  Typically, the user creating the API Integration needs to be the Compliance Officer on Webex.  Navigate to https://developer.webex.com/my-apps and press the Create a new app button.  Then press the Create an integration button to create an OAuth Integration.

Once all the integration values have been entered, press the Add Integration button.  Make a note of the two important values shown, Client Id and Client Secret.  They are required during the next step, configuration of the VFC Webex Import Source.

3. Create a WebEx Import Source

Follow the steps in VFC to create a new Import source.  All settings are mandatory, apart from TLS configuration.

Step 1 - Open the VFC Web interface then select Data > Import Sources from the top menu

Step 2 - Click on the Add New Import Source link on the top right.

Step 3 - Complete the configuration according to the requirements in the following table

Step 4 - Click Save to save the settings

Import Policy Configuration

Follow the steps below to configure the Data Import action:

Step 1 - In the Verba web interface, navigate to Data > Data Management Policies

Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page

Step 3 - For the action, select Data Import

Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field

Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below

Step 6 - Set up how frequently the Import should be run in the Scheduling section

Step 7 - Click on Save

Types of alerts raised by the ACR Import Source

Migration Status Reporting

No report files are generated, however at the end of each batch, a notification alert is raised containing details of recordings migrated from ACR into VFC.

ACR metadata

The system captures the following metadata specific to ACR recordings. These fields are available through the standard and the ACR specific custom metadata template.