Overview
This document describes our standard online training services.
Scope of Training Services
This chapter describes what is, and what is not included in our standard training services.
What is included
written discussion of your special requirements for the training
English language online training session using Cisco Webex or Microsoft Skype for Business (and Lync)
up to 5 students
up to 2 hours
actual user interface training executed in your already deployed Verba system
What is NOT included
- notification/booking with participants - your team is responsible to inform your participants
- on-site training
How to book your training
Book your training by selecting the appropriate training session on the Verba Services booking site at http://booking.verba.com/verba-services.
Training hours
Training shall be pre-scheduled and is available on weekdays between:
- US EST: 7 AM - 5 PM
- US CST: 7 AM - 4 PM
- US PST: 7 AM - 2 PM
- EU CET: 8 AM - 8 PM
- UK BST: 8 AM - 8 PM
- UAE AST: 11 AM - 8 PM
- China/Hongkong/Singapore/Sydney
CST/HKT/SGT/AEST: 3 PM - 10 PM
For timezones not listed here, please use the nearest time zone and convert the given time period.
Prerequisites
All Verba Online Training Services are conducted in the installed / configured Verba environment of the customer the training is provided for.
In order to make the most of the training session the following prerequisites must be met before booking a training session:
- A fully operational Verba System, with all installation and configuration tasks previously completed
- Training attendee access (one attendee is sufficient) to the Verba Web Interface of the deployed system including
- Verba Web Interface access via server IP / hostname / FQDN from a browser
- Login credentials corresponding to the type of training session (e.g. Administrator user account for Admin Training, end user account for End User Training etc.)
Without the above, the training session cannot be completed and will need to be rescheduled.
Standard Online Training Services
Service articles are the following:
| Article Code | Article Name | Description |
| V4-T-EU-T | Verba Online Training - End Users | Live, web-based training for end users (up to 5 students and 2 hours) |
| V4-T-ADM-T | Verba Online Training - Administrators | Live, web-based training for administrators (up to 5 students and 2 hours) |
| V4-T-QM-T | Verba Online Training - Quality Supervisors | Live, web-based training for quality supervisors (up to 5 students and 2 hours) |
| V4-T-CS-T | Verba Online Training - Compliance Specialists | Live, web-based training for compliance specialists (up to 5 students and 2 hours) |
| V4-T-SP-T | Verba Online Training - Speech Analytics | Live, web-based training for speech analysts (up to 5 students and 2 hours) |
| V4-T-OT-T | Verba Online Training - Operations Teams | Live, web-based training for operations teams (up to 5 students and 2 hours) |
| V4-T-ST-T | Verba Online Training - Support Teams | Live, web-based training for support teams (up to 5 students and 2 hours) |
For services outside of the above definitions, please contact your Verba partner or sales representative.
Detailed descriptions can be found in our Training and Certification Guide, see Standard Online Training Courses.
Customized and on-site courses
All standard courses include the possibility for customer specific customization, discussed with the trainer in advance or during the training.
Verba can also provide courses on the customers’ needs and can provide on-site courses basedonaspecial offers. Please contact your Verba partner or your sales representative.