Configuring Verba for Avaya recording
The Verba Avaya Recorder is separated into two different services: The Verba Avaya DMCC/JTAPI Service and the - Media Recorder portion of the - Verba Unified Call Recorder Service. These services can run on the same machine or different servers.
The DMCC/JTAPI service is essentially the interface towards the AES and CM servers, and the Unified Call Recorder is recording the media stream itself.
Configuring the Verba Unified Call Recorder service
Step 1 - In the Verba web interface go to System / Servers, select the Recording Server and click on the Service Activation tab.
Step 2 - Activate the Verba Unified Call Recorder Service by clicking on the icon.
Step 3 - Click on the Change Configuration Settings tab.
Step 4 - Expand the Unified Call Recorder section.
Step 5 - Under Media Recorder / Incoming Connection, configure the authentication credentials for the connections with the Avaya DMCC service. Define the User and Password values. These credentials will be used later when configuring the connections in the Avaya DMCC service.
Step 6 - Save the changes by clicking on the icon.
Step 7 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.
Step 9 - Go to the Service Control tab, and start the Verba Unified Call Recorder service by clicking on the icon.
Configuring the Verba Avaya DMCC service
Step 1 - In the Verba web interface go to System / Servers, select the Recording Server and click on the Service Activation tab.
Step 2 - Activate the Verba Avaya DMCC/JTAPI Service by clicking on the icon.
Step 3 - Click on the Change Configuration Settings tab.
Step 4 - Expand the Avaya Recorder node.
Step 5 - Configure the settings under the Avaya DMCC node:
Setting Name | Description |
|---|---|
AES IP Address | The IP Address of the AES server. One Recording Server can only connect to one AES server |
AES Port Number | Communication port of the AES server |
AES User Name | The user in AES that has the rights for DMCC to execute the necessary commands |
AES User Password | The password of the AES User |
AES Secure Connection | Set to Yes if you want the channel between the AES and the Verba server to be secure. In this case, you need to set the Trust Store location and password as a minimum |
AES JKS Trust Store File | Location of the Trust Store. This needs to contain the public certificate of the AES |
AES JKS Trust Store File Password | The password of the Trust Store |
AES JKS Key Store File | Location of the Key Store. An additional security layer can be set in the AES. In that case, it will be expecting an additional key, that needs to be added to the Key Store |
AES JKS Key Store File Password | The password of the Key Store |
Communication Manager IP Address | The IP address of your Avaya Communication Manager. If there are ESS servers, then list them separated by commas (,) after the primary CM. Only one of the two entries need to be set (either the IP or the hostname) |
Communication Manager Name | The name of your Avaya Communication Manager. If there are ESS servers, then list them separated by commas (,) after the primary CM. Only one of the two entries need to be set (either the IP or the hostname) |
AES API Version | Define the version of the AES |
Preferred Codec | The comma (,) separated list of supported codecs |
Dependency Mode for Multiple Registration | DEPENDENT or INDEPENDENT |
Registration Retry Interval (seconds) | Upon failed registration, the component will wait for this amount of time before trying again |
Default Device Password | The default password for extensions |
Internal Domain, Number Pattern | A regex pattern that should match the internal directory numbers |
Secondary Recording Server | Sets whether the Recording Server should be considered as secondary or not |
Ignore Recording Rule Entries Without Device Password | On the extension configuration page, the password for the extension can be set. If this option is set to yes, then the extensions, where the passwords are not set will not be recorded |
Advanced Recording Rules Enabled | Enables XML-based advanced recording rules |
Enable Beep Tones | Enables recording beep tones |
Worker Thread Count | Amount of worker threads |
Work Folder | The system will place temporary files into this folder |
Step 6 - Configure the settings under the Avaya JTAPI node:
Setting Name | Description |
|---|---|
Avaya Tlink Name | Tlink name to the Communication Manager. This is displayed on the interface of the AES |
JTAPI User Name | The name of the AES user that has the necessary rights to communicate through JTAPI (This can be the same user as is used for DMCC in the previous section) |
JTAPI User Password | The password of the AES user |
JTAPI JKS Trust Store File | Location of the Trust Store. This is needed if the AVAYATlink is configured for secure communication. This needs to contain the public certificate of the AES. |
JTAPI JKS Trust Store File Password | The password of the Trust Store |
Disable Agent ID Handling | The use of agent IDs can be disabled |
Hunt Group for Monitored Agent(s) | special/"dummy" group that includes all agents. This is needed for JTAPI to gather additional information on the users |
Agent Status Check Interval (seconds) | The system queries the agents for their status with a time interval that is set here |