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SIP integration for VoH and ViQ

SIP integration for VoH and ViQ

Jul 31, 2018

Configuration checklist for UCM

Step 1 - Create SIP trunk

Step 2 - Create Video On Hold Server (Media Resources\Video On Hold Server)

 

Step 3 - Assign Video On Hold to a Media Resource Group / Media Resource Group List

Step 4 - Assign the Media Resource Group List containing MRG/VOH to the desired devices either via Device Pool\Media Resource Group List or Device\Media Resource Group List

Please note if hold is initiated on voice only call then still the Verba service will provide MOH for these devices streaming the voice/audio part of the clips

Step 5 - For testing purpose, a route pattern might be set for the same number as provisioned in VOH server config. Calling this number the routing to trunk and streaming can be tested from the video endpoints

Step 6 - Check CAC and Codec Region settings to ensure video bitrate is configured properly between Verba trunk region and other regions

 

Configuration checklist for Verba

Step 1 - Activate Verba Cisco Announcement service. For full configuration reference click here

Step 2 - Create SIP port to terminate trunk from CUCM

Step 3 - Start the service and reset the trunk on CUCM side