Configuring Verba for Avaya recording

Configuring Verba for Avaya recording

The Verba Avaya Recorder is separated into two different services: The Verba Avaya DMCC/JTAPI Service and the - Media Recorder portion of the - Verba Unified Call Recorder Service. These services can run on the same machine or different servers.

The DMCC/JTAPI service is essentially the interface towards the AES and CM servers, and the Unified Call Recorder is recording the media stream itself.

Configuring the Verba services for Avaya recording

Step 1 - In the Verba Web Interface go to System > Servers > Select your Recording (or Single) Server  > Click on the Service Activation tab.

Step 2 - Activate the Verba Unified Call Recorder Service by clicking on the 

 icon.

Step 3 - Activate the Verba Avaya DMCC/JTAPI Service by clicking on the 

 icon.

Step 4 - Click on the Change Configuration Settings tab.

Step 5 - Expand the Avaya Recorder node.

Step 6 - Configure the settings under the Avaya DMCC node:

Step 7 - Configure the settings under the Avaya JTAPI node:

Step 8 - Under the Media Recorders node click on the 

 icon at the Media Recorder Servers setting.

Step 9 - In the right panel select the Recording Server at the Host setting. The default username and password is verba / Verba456+. Set the Port to 10500.

Step 10 - Click on the Save button on the bottom.

Step 11 - Save the changes by clicking on the 

 icon.

Step 12 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Step 13 - Go to the Service Control tab, and start the Verba Avaya DMCC/JTAPI and the Verba Unified Call Recorder services by clicking on the 

icon.