Installing and configuring the Verba SfB - Lync Announcement service
For a general overview of the function refer to the Announcement article.
- 1 Prerequisites
- 2 Installation and service activation
- 3 Configuring the Verba SfB/Lync Announcement Service
- 4 Configuring Verba components for announcement
- 5 Configuring custom prompts for users (optional)
- 6 Configuring announcement transfer hiding (optional)
- 7 Configuring redirect on failed transfer (optional)
Prerequisites
The Verba Announcement service is available in the following server roles:
Media Repository & Recording Server
Media Repository
Recording Server
Announcement Server
To enable the service, the following tasks need to be executed on all Verba servers where the service needs to be enabled:
Step 1 - Add the Windows user account used during installation to the following groups:
Step 2 - Install the following features on the server(s) if they are not installed already.
Step 3 - Install the Microsoft UCMA Runtime 4.0 on the UCMA application servers
Step 4 - Configure your firewalls
Step 5 - Create a Trusted Application Pool/Server in your Skype for Business / Lync environment
Step 6 - Request / assign a certificate for/to the Announcement Server
Step 7 - If there are multiple announcement servers, create a new DNS entry for each server using the pool FQDN.
Installation and service activation
Verba Announcement Server installation
If you want to run the service separately, you need to install a Verba Announcement Server role on dedicated server(s).
Follow the guidelines at Installing a Verba Announcement Server
Enabling the Verba SfB/Lync Announcement service
If you already have the desired server role installed, you just need to enable the service.
Step 1 - Using the web application, navigate to the System / Servers page and select the server.
Step 2 - Click on the Service Activation tab.
Step 3 - Click on the button for the Verba SfB/Lync AnnouncementService to activate the service.
Configuring the Verba SfB/Lync Announcement Service
When the above steps are completed, the Verba Announcement service can be configured as any other server component in the system using the Verba web interface.
For more information see Configuring Verba recording announcement service.
Configuring Verba components for announcement
Configuring the Verba SfB/Lync Call Filter for announcement
Step 1 - Open the Verba web interface, click on the System / Servers and select the SfB/Lync Front-End / SBA / SBS server, or select the appropriate Configuration Profile at System / Configuration Profiles.
Step 2 - Go to the Change Configuration Settings tab, then expand the SfB/Lync Call Filter / Recording Announcement node.
Step 3 - Configure the following settings:
Configuration Parameter Name | Description | Sample Value |
|---|---|---|
Recording announcement | Enable the announcement feature | Yes |
Recording announcement | Enable voice announcement for incoming PSTN calls. | Yes |
Enable Announcement for | Enable voice announcement for outgoing PSTN calls. | Yes |
Enable Announcement for | Enable voice announcement for incoming Federated calls. | Yes |
Enable Announcement for | Enable voice announcement for outgoing Federated calls. | Yes |
Apply announcement to forwarded calls | Enable voice announcement for forwarded calls. | Yes |
Remove route information |
| Yes |
Verba Announcement URI | The SIP addresses of the announcement service. If there are multiple announcement service pools, then all SIP addresses have to be provided, separated by a new line. | sip:VerbaAnnouncement@yourDomain.com |
Internal Number Pattern | Defines the internal numbers | ^(([4-9][0-9]{3})|[\+]?[0-9]{5})$ |
Internal SIP Domains | Defines the internal SIP domains. One at each line. | |
Verba Announcement services | Configure the installed announcement services | announcementserver:10210|ComputerGRUU |
Lync/SfB Contact Center UCMA B2B Agents | List of user agents where the announcement should not be played, separated by a new line. | RTCC/5.0.0.0 ACE |