Overview
This document describes the features and limitations of our standard installation services.
In case your are ordering our standard installation assistance services, the Verba support team will help you with your installation.
Scope of Installation Assistance
This chapter describes what is, and what is not included in our standard installation assistance services.
What is included
- one hour kick-off call to discuss your deployment and plan what components are needed
- remote support using Cisco Webex, Microsoft Skype for Business (and Lync) and LogMeIn
- installation and configuration of the Verba software (including Active Directory synchronization)
- basic testing of your installation, basic functionality tests ("smoke testing")
- typical installation assistance is done in one to three up to 3-hour sessions
What is NOT included
- project management - our team will need you to plan and involve our team when needed
- project documentation
- on-site services
- downloading of the Verba software
- the configuration of your UC/telephony platform, network, server and database configuration (guidance will be provided)
- installation or configuration of systems where Verba turret add-on licenses are included in the project
- customer documentation
- user and group administration and configuration of your business specific rules (training and professional services are available)
- custom development
How to book your session
Book your session by contacting your Verba partner or directly on the Verba Booking Site: http://booking.verba.com/verba-services
The booking page will display several available time slots for your convenience. Booking lead time is 3 to 5 days.
Service hours for installation assistance
Installation assistance shall be scheduled in advance and is available on weekdays between:
- US EST: 7 AM - 5 PM
- US CST: 7 AM - 4 PM
- US PST: 7 AM - 2 PM
- EU CET: 8 AM - 8 PM
- UK BST: 8 AM - 8 PM
- UAE AST: 11 AM - 8 PM
- China/Hongkong/Singapore/Sydney
CST/HKT/SGT/AEST: 3 PM - 10 PM
For timezones not listed here, please use the nearest timezone and convert the given time period.
Standard Installation Assistance Services
Service articles are the following:
| Article Code | Article Name | Description |
| V4-I-IM-S | Verba Remote Installation - IM/EW | Remote installation and configuration services, up to 1200 Regulate and/or IM archiving users |
| V4-I-VC-S | Verba Remote Installation - Voice | Remote installation and configuration services, up to 300 voice users and 2 physical sites |
| V4-I-RD-S | Verba Remote Installation - Redundancy | Remote installation and configuration services, additional cost if redundancy is included |
| V4-I-MT-S | Verba Remote Installation - Multitenancy | Remote installation and configuration services, additional cost if multitenant platform is used |
| V4-I-SP-S | Verba Remote Installation - Speech Search | Remote installation and configuration services, additional cost if speech search is included |
| V4-I-DA-S | Verba Remote Installation - Desktop Agent | Remote installation and configuration services, additional cost if desktop agents are included |
| V4-I-UA-S | Verba Server Upgrade Assistance Services | Remote upgrade planning, execution and testing services, for 1 Verba Server of any kind |
For services outside of the above definitions, please contact your Verba partner or sales representative.