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Related Pages: System Errors
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Description
Empty states are
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Types
Illustration
Use for a single empty state with sufficient space for displaying the illustration.
Use a relevant illustration, corresponding to the exact use case: No results found, No <items> defined, No items selected, Multiple items selected, or Waiting.
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Icon
Use an icon when multiple empty states are needed in different content areas on the same screen, or where space is limited.
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Context dependent
Both icons and illustrations have several instances that correspond to common use cases of empty states
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No results found
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No <items> defined
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No items selected
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Waiting
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Use when a search returns no results.
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Use when no items have been defined, such as an empty user list.
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Use when a user has selected no items.
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Use when an action is in progress.
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Other use cases may require a dedicated ad-hoc illustration or icon.
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Empty notifications
Use when a user has no new notifications to review.
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Multiple/too many items selected
Use when a user has selected multiple or too many items
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shown in workspaces or containers to indicate that no content is available.
They can apply to various patterns, including Data tables, Lists, and Dashboards.
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Types
Type | Usage | Image |
|---|---|---|
Illustration | Use:
All illustrations are animated. |  |
Icon | Use:
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Usage & Behaviour
General guidelines
Structure
An empty state consists of:
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A visual, either an illustration or an icon.
A short message
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describing the state and recommended actions
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.
A
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Dialog button or a
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Text link, guiding the user to perform a relevant action. (Optional).
For example:
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Placement and Positioning
Empty
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state visuals should:
replace the content that would ordinarily be shown, such as the table or list.
be vertically and horizontally centered
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within the
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Content
Empty states can apply to various types of content, such as Data Tables, Lists, and Dashboards.
Use a precise message that explains the current state.
Where relevant, include direct links to related actions, such as clearing filters or adding new content.
area of the content which it replaces.
Full page positioning example | Small container positioning example |
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Content
The selection of the image depends on the specific context:
Message | Usage | Illustration | Icon |
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No results found | When a search returns no results. |  |
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No <item type> defined | Where no items have been defined, such as an empty user list. | |
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No <item type> selected | When a user has selected no items. |  |
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Multiple/Too many <item type> selected | When a user has selected too many items. |  |
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Empty in-tray (Specific use case) | When a user has no new items to review. |  |
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Interaction
Empty state illustrations and
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icons are
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not interactive.
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The message may contain an additional Dialog Button
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or Text Link
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.
When an empty state is embedded within a container, the rest of the application should remain
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active.
Transitions
Appears:
after a component or section finishes loading, and there is no data to show.
when a specific user action has yet to be taken, for example, no items added/selected.
Disappears:
when some content is populated, either due to a user action or external change.
Best Practices
Use:
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Do:
Use short, clear, and informative messages underneath the visual.
Guide the user to perform a relevant
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action.
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clear, concise written explanations.
Don’t:
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Leave the content area completely blank
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without an empty state
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visual - this creates confusion for users.
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Include links to irrelevant actions.
Accessibility Compliance
Unless otherwise specified, see our general compliance information in Fundamentals - Accessibility.
Responsive design
Verint products should dynamically respond to the user’s screen size, platform, and orientation, supporting all devices down to the common tablet size (960px width).
Download
| View file | ||
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Design
Zeplin link | Screen thumbnail |
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Type
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Usage
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Illustration
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Icon
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No results found
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Use when a search returns no results.
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No <items> defined
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Use when no items have been defined, such as an empty user list.
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Empty notifications
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Use when a user has no new notifications to review.
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N/A
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No items selected
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Use when a user has selected no items.
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Multiple items selected
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Use when a user has selected multiple items.
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TBD
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Waiting
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Use when an action is in progress.
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Discuss with Asaf
Code
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Code
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