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There can be various reasons why a conversation was not recorded or imported. It is recommended to establish a process to investigate the issues after recognizing missing recordings (e.g. receiving the alerts). The following list can be used as a starting point for such a process:
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Refer to Troubleshooting voice recording or import failures for more information.
AVAILABLE IN 9.7.5 AND ABOVE
In order to help the investigation process for Skype for Business integrations, the CDR reconciliation process automatically retrieves Skype for Business diagnostics data from the Skype for Business CDR tables and stores the information in the Skype for Business CDR metadata template fields for missing calls and for calls which were not recorded properly (there were recording errors during the recording process). You can find more information about the Skype for Business CDR table fields at https://docs.microsoft.com/en-us/skypeforbusiness/schema-reference/call-detail-recording-cdr-database-schema/call-detail-recording-cdr-database-schema.
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