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| Category | Platform | Technology | Modalities | More information | ||
|---|---|---|---|---|---|---|
| Unified Communications | Cisco UCM (CUCM) | Network-based, JTAPI | Voice, Desktop Screen | |||
| Cisco UBE (CUBE) | SIPREC | Voice, Video, Desktop Screen | Cisco | |||
| Cisco Voice Gateway | XCC | Voice, Desktop Screen | Cisco | |||
| Cisco IM&P | IM&P Compliance API | Chat, Attachment | ||||
| Cisco | Proxy-based | Voice, Video, Screen/Application Share1, Desktop Screen | ||||
| Cisco Webex Teams | Import | Chat, Attachment | Cisco Webex Teams | |||
| Microsoft Skype for Business | Proxy-based, Import | Voice, Video, Screen/Application Share, Chat, Attachment, Polls, Q&A, Whiteboard, Desktop Screen | ||||
| Microsoft Teams | Bot | Voice, Video, Screen/Application Share, Desktop Screen | Microsoft Teams | |||
| Webhook / Export API | Chat, Attachment | Microsoft Teams | ||||
| Avaya CM | DMCC multiple registrations | Voice, Desktop Screen | ||||
| Avaya ESBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||||
| BroadSoft BroadWorks | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||||
| Oracle/ACME Packet SBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||||
| MetaSwitch Perimeta SBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||||
| SIP/SCCP compatible | Network port mirroring | Voice, Video, Screen/Application Share1, Desktop Screen | ||||
| SIP compatible | Dial-in and dial-out recorder | Voice, Video, Desktop Screen | Genesys PureEngage | SIP-based forking | VoiceScreen/Application Share1, Desktop ScreenGenesys | |
| Symphony | SIPREC, Import | Voice, Screen/Application Share, Chat, Attachment, Desktop Screen | Symphony | |||
| Bloomberg Chat | Import | Chat, Attachment | Bloomberg Instant Messages | |||
| RingCentral | Import | Voice | RingCentral | |||
| Huawei | SIP-based forking | Voice, Desktop Screen | ||||
| Tango Networks | SIP-based forking | Voice, Desktop Screen | ||||
| Zoom | Import | Voice, Video, Screen/Application Share | Zoom | |||
| Contact Center | Genesys PureEngage | SIP-based forking, CTI | Voice, Desktop Screen | Genesys | ||
| Cisco UCCE | Network-based, JTAPI, CTI | Voice, Desktop Screen | Cisco UCCX Integration | |||
| Cisco UCCX | Network-based, JTAPI, CTI | Voice, Desktop Screen | Cisco UCCE Integration | |||
| Luware LUCS | Proxy-based | Voice, Video, Screen/Application Share, Desktop Screen | ||||
| Luware Nimbus | Bot | Voice, Video, Screen/Application Share, Desktop Screen | ||||
| Trader Voice | BT ITS | IPSI, ITSLink | Voice | BT ITS | ||
| BT IP Trade | Recorder API, SIPREC | Voice | BT IP Trade | |||
| IPC Unigy | SIP, CTI | Voice | IPC Unigy | |||
| Speakerbus | RTP, iCDS | Voice | Speakerbus | |||
| Cloud9 | Import | Voice | Cloud9 | |||
| Mobile | Truphone | SIP-based forking | Voice, Desktop Screen | |||
| Centile | Import | Voice | ||||
| O2 | Import | Voice | O2 | |||
| Vodafone | Import | Voice | Vodafone | |||
| Singtel | SIPREC | Voice | ||||
| Movius | SIPREC | Voice | ||||
| SMS | SMPP | SMS | SMS capturing for mobile networks | |||
| Radio | Analogue2 | Synology Synway TAP card | Voice | |||
| Bosch Telex2 | RTP streaming | Voice | ||||
| Generic RTP streaming2 | - | Voice |
1 SIP/BFCP based screen and application share recording is supported, mixed into video call recording, not available as a separate recording