General
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description | ||
|---|---|---|---|
| Wait Time Between Query Cycles [sec] | If the schedule is set to No Schedule at any of the settings, this setting defines the time interval between the runs. | ||
| Internal Domain, Numbers Pattern | A regular expression that defines the internal phone numbers or phone number ranges to accurately identify the direction of the recorded calls. For example: 842|844|846
| ||
| Create IM Transcript Files | Yes/No |
CDR Import
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
Cisco CDR Column Filters | Sets which CDR records should be excluded from the CDR Import. Column names and values can be provided in "column_name:value" format, on at each line. The value is a regex. |
| Cisco External Device/IP Criteria | Devices to be excluded from the Cisco CDR Reconciliation can be provided in this setting with a regex, so they won't be recognized as a recorded party, even if their extension is added as recorded in the Verba extension list. |
| SfB UserAgent Filters | Skype for Business User Agent Filters |
| Import Schedule | Sets the schedule of the CDR Import. The configuration can be changed by clicking on the |
| Wait Time for Recorder's CDR [sec] | The CDR Reconciliation won't check the calls which are not older than the time specified in this setting. |
| Recheck Schedule | Sets the schedule of the CDR Import Recheck. The configuration can be changed by clicking on the  icon, then following the wizard in the right panel. |
| Number of Days to Recheck Imported Records | Set the number of days to recheck in case of CDR Import Recheck. |
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| . |
Microsoft Teams IM
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| API Version | For example: v1.0 |
| Graph Api Url | For example: graph.microsoft.com |
Cloud9 Recording System API
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Audio Transcoder Profile | Audio Transcoder Profile, such as 16 bit PCM in wav, Speex (CELP) in Ogg with silence suppression, Opus in Ogg, etc. |
Cloud9 Call Data API
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|
Import Schedule
Sets the schedule of the Archive Import. The configuration can be changed by clicking on the icon, then following the wizard in the right panel.
| Maximum Query Page Size | Default: 500 |
| Query Interval [seconds] | Default: 60 |
| Work Folder | Location of temporary data. If not set, the default is: {Verba path}\work\cdrimport\cloud9calldata |
| Cloud9 Call Data API URL | Default: https://calldataapi.xhoot.com:443 |
| Cloud9 Call Data API Metadata Endpoint | Default: /v1/calls/metadata |
| Cloud9 Call Data API Recordings Endpoint | Default: /v1/calls/recordings |
| Delete Metadata from Local Cache After [hours] | Default: 72 (3 days) |
| Delete Media from Local Cache After [hours] | Default: 72 (3 days) |
| Initial Query Look Back [days] | Default: 14 (2 weeks) |
| Minimum Available DiskSpace [MB] | Default: 500. Alert is raised if disc space is less than this setting. |
| Enable User Filtering | Default: No |
| Metadata and Media Query Intervals (minutes) | Default: 240 (4 hours) |
| Query Start Time Compensation for Verba/C9 Time Drift (seconds) | Default: 90 |
| Enable Media Filtering Workaround | Use end time as Call Detail Record create time. Default: Yes |
Microsoft Azure Storage
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Connection timeout (ms) | Default: 300000 (5 minutes) |
| TLS Key password | |
| TLS Key file | |
| TLS Certificate | |
| TLS CA Certificate | |
| Forward Proxy Address | |
| Forward Proxy Port | |
| Forward Proxy Username | |
| Forward Proxy Password |
Zoom Phones
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| API Lookback safety margin for imports in minutes | Extend the query interval backward in time this much before the last seen import. Phones APIs can not be queried by archiving time, and calls might not end in the order they are archived. This parameter makes sure no calls are missed because of that. Set to the expected maximum time it takes for Zoom to archive a call. Smaller values increase the risk a call might be missed, larger values slightly increase API load. |
| Worker Thread Count | The maximum number of (per policy) threads to parallelly download media. If set higher than the thread count of the underlying server's CPU, will limit to thread count. Low values like 1 will make download slightly less efficient. High values (4+) will not increase download speed as its fundamentally limited by bandwidth, not threads. Recommended values: 2 - 8 |
| Give Up Timeout In Minutes | Minutes of time after which the service will abandon a failed import's daily re-try attempt. 1440 minutes = 1 day. Set to less than minimum of Zoom side archiving retention or meetings and phones calls, but more than 2 days. Recommended values 5,760 (4 days) - 14,400 (10 days) |
| Working Directory | Working Directory |
| Zoom Api Remaining Rate-Limit Threshold For Alerting | Number or remaining Zoom API calls in the daily limited APIs before a warning alert is sent. Recommended to set to a value that will warn you in time to take actions, 10%-30% of your total daily limit (please note this config should NOT be set to percent, but absolute value). If daily API limit is reached, import will continue from next day and no data will be lost. If daily limit is reached every day, data loss eventually will. |
| Reconciliation delay behind Import in minutes | Time in minutes that needs to pass between an interaction's end and its import's current progress for reconciliation to consider it. In other words: Reconciliation ignores everything that ended after import's current progress minus this value in minutes. It prevents reconciliation from producing false positives by processing events before they get archived by Zoom. Should be set to the lowest value possible that is strictly bigger than the time it takes for Zoom to archive an interaction. Too low value causes false positive alerts, too high value causes slow reaction of reconciliation for true positive cases. Recommended values: 15 - 90 |
Zoom Meetings
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Maximum Number Of Entries To Import | Maximum number of meetings archiving / meeting logs to paginate in a single import interval. It does not affect the number of imports in an import cycle (single run of the policy), it only limits memory use. Low values will make API use inefficient, very high values will cause high memory use and potentially timeouts. Recommended values are 300 - 3000. |
| Worker Thread Count | The maximum number of (per policy) threads to parallelly download media. If set higher than the thread count of the underlying server's CPU, will limit to thread count. Low values like 1 will make download slightly less efficient. High values (4+) will not increase download speed as its fundamentally limited by bandwidth, not threads. Recommended values: 2 - 8 |
| Give Up Timeout In Minutes | Minutes of time after which the service will abandon a failed import's daily re-try attempt. 1440 minutes = 1 day. Set to less than minimum of Zoom side archiving retention or meetings and phones calls, but more than 2 days. Recommended values 5,760 (4 days) - 14,400 (10 days) |
| Working Directory | Working Directory |
| Zoom Api Remaining Rate-Limit Threshold For Alerting | Number or remaining Zoom API calls in the daily limited APIs before a warning alert is sent. Recommended to set to a value that will warn you in time to take actions, 10%-30% of your total daily limit (please note this config should NOT be set to percent, but absolute value). If daily API limit is reached, import will continue from next day and no data will be lost. If daily limit is reached every day, data loss eventually will. |
| Reconciliation delay behind Import in minutes | Time in minutes, that needs to pass between an interaction's end and its import's current progress for reconciliation to consider it. In other words: Reconciliation ignores everything that ended after import's current progress, minus this value in minutes. It prevents reconciliation from producing false positives by processing events before they get archived by Zoom. Should be set to the lowest value possible that is strictly bigger than the time it takes for Zoom to archive an interaction. Too low value causes false positive alerts, too high value causes slow reaction of reconciliation for true positive cases. Recommended values: 15 - 90 |
| Participant Cache TTL (minutes) | Participant Cache TTL (minutes) |
Verint Ingestion
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Remove Trailing Mac Address from extensions | Default: No |
| Delete Metadata from Local Cache After [minutes] | Default: 1440 (one day) |
| Sleep Time Between Metadata Cleanups for Local Cache [minutes] | Default: 60 (one hour) |
Cisco Webex Teams
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Maximum number of events per cycle | Limits how many Cisco Webex Teams events can the service process per import cycle. These events can be message events or leave/join events. Minimum value for this setting is 100, maximum is 1000. |
| User Cache TTL (hours) | Default: 24 |
| Room Cache TTL (hours) | Default: 24 |
| Participant Cache TTL (hours) | Default: 6 |
Generic Import
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Maximum metadata file size [MB] | Sets the maximum valid metadata size. Default: 100 |
| Use given URL only to find media files | This setting has an effect when a media URL provided in the input file is not pointing directly to the location of the media file. If No is set (default), then further searches are performed in the subdirectories for the media file. To speed up the processing of csv files that have incorrect media URLs or does not have any media file given, set this to Yes. In this case, the service does not perform additional searches for the missing media files. |
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