Related Pages: System Errors
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Description
Empty states are moments in a user’s experience used where there is no content to display. These moments can be utilised as opportunities to communicate They show the system status, expose new and can guide users to features and provide pathways actions relevant to a user’s workflow to improve the UX of an applicationtheir workflow.
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Types
Illustration
Use for a single empty state is displayed and there is sufficient space, use the relevant illustration.
Use for a single empty state is displayed and there is sufficient space, use the relevant illustration. In instances where there are several content panes, and
Icon
LUX has specific designs for 2 different empty states.
Where multiple empty states
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are shown in different content areas on the same screen, or there is insufficient space, use the corresponding icon(s) instead.
Type | Usage | Illustration | Icon |
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No results found | Use when a |
search |
returns no results. |  |
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No |
<items> defined | Use when no |
items have been defined, such as |
an empty user list. |  |
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Empty notifications | Use when a user has no new notifications to review. |
Replace the content pane area with the empty state.
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No items selected | Use when a user has selected no items. |  |  |
Multiple items selected | Use when a user has selected multiple items. |  | TBD |
Waiting | Use when an action is in progress. |
Replace the full content area with the empty state.
| Discuss with Asaf |
Usage & Behaviour
General guidelines
Structure
An empty state may consist consists of:
An illustration - , which visualises and contextualises the current state of the application.
Subtext - a brief, informative message which describes the state the application is in to the user.
An optional call-to-action button - a contextual action/UI element relevant to the user’s task.
An optional text link - a contextual action/UI element relevant to the user’s task.type of empty state.
A message, describing the state and recommended actions. Messages should be brief and informative.
A dialog button or a text link, guiding the user to perform a relevant action. (Optional)
For example:
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Placement and Positioning
Empty states should:
replace the content that would ordinarily be shown.
Empty states should be centered vertically and horizontally in within the content area.
Content
Empty states can be used to display a wide variety apply to various types of content. For example, they can include a list without list items, or a search that returns no results. Although these states aren’t typical, they should be catered for to prevent confusion and improve the UX.
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Use sentence-case capitalisation.
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Use contextual, light-hearted visual content to supplement the information provided.
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Use an accurate explanation that details the state the application is currently in.
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Use contextual cues relevant to the user’s task to educate users on how to use the application in real time.
, such as Data Tables, Lists, and Dashboards.
Use a precise message that explains the current state.
Where relevant, include direct links to the steps that need to be taken in the user’s workflow to accomplish a taskrelated actions, such as clearing filters or adding new content.
Interaction
Empty states state illustrations and messages are mostly non-interactive, with the exception of action options such as text links and call-to-action buttons, where relevant. For component-specific interactions see the documentation of that component.
See the relevant documentation for Dialog Button and Text Link interactions.
When an empty state is embedded in within a container, the rest of the application should remain interactive.
Best Practices
Use:
When content does not yet exist for a screen or pane to provide guidance on how to populate the area with that content.
Contextual prompts (i.e., text links) that help users with getting started on key tasks.
Clearprompts to guide the user to perform relevant actions.
clear, concise written explanations.
Neutral illustrations that are representative of the state, reduce stress and add aesthetic appeal to the interface.
Don’t use:
Totally empty states, this approach leave a completely blank content area for an empty state. This creates confusion for users.
Inaccurate written explanations.
Irrelevant use links to irrelevant actions.
Unrelated visual content.
General
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Accessibility Compliance
Unless otherwise specified, see our general compliance information in Fundamentals - Accessibility.
Responsive design
Verint products should dynamically respond to the user’s screen size, platform, and orientation, supporting all devices down to the common tablet size (960px width).
Design
Zeplin link | Screen thumbnail |
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Code
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