Content Comparison

Error

Missing required field

Field tooltip

[field name] required

Max characters exceeded

Field tooltip

Maximum [x] characters allowed

Invalid characters

Field tooltip

Special characters not allowed

Invalid syntax / format

Field tooltip

[Field name] must be in the format:
[format]

Example: [Valid example]

Entity already exists

Field tooltip

[Entity name] already exists

Failure to retrieve data

Widget / menu / pop-up / details pane

Header: [Selected item(s)]

Title: Cannot retrieve data.

Content: Try refreshing the page.

Additional examples

In case of a widget / menu / details pane, the text will be followed by an illustration

Failure to save changes due to system issue

Toast

Title: Cannot save changes to [Entity]

Content: Try again. If problem persists, contact your system administrator.

Failure to apply changes due to internal logic issue

Pop-up

Header: [Selected item(s)]

Title: Cannot apply changes

Content: [Exact phrasing depending on the specific case].

Describe the issue and reason (if relevant) and offer means for recovery.

Password is incorrect

Login page / field tooltip

Incorrect user name or password

Invalid characters validation will not be applied to password fields.

Caps lock and Num lock will be identified on typing (see below).

Access denied

Widget / details pane / filter pane

To access [entity name], you need permission.

Contact your administrator.

To [X], you need [privilege_name] privilege.

Contact your administrator.

To access future data, you need permission.
Contact your administrator.

To export interactions you need administrator privilege.

Contact your system administration.

Entity being used by another user

Pop-up / details pane

Header: [Selected item(s)]

Title: Cannot [perform action]

Content: The [entity name] is being [action] by another user. Try again later.

Errors in form

Form, next to dialog buttons

Form has an error

or

Form has [X] errors

In case there are both errors and warnings, only the error message will appear (see warnings below).

Warning

Delete item

Pop-up

Header: [Selected item(s)]

Title: Delete [entities]?

Content: [the consequence/impact]

Buttons: Delete / Cancel

Add number of entities, if possible.

Warnings in form

Form, next to dialog buttons

Form has a warning

or

Form has [X] warnings

In case there are both errors and warnings, only the error message will appear (see errors in form above).

Attempt to leave a form (or a page) with unsaved changes (“dirty state”)

Pop-up

Header: [Selected item(s)]

Title: Leave[“form”/”page”]?

Content: Changes you made will not be saved

Buttons: Leave anyway / Keep editing (primary)

In this case, leaving the page will not save the changes.

Attempt to leave a form (or a page) while there are errors

Pop-up

Header: [Selected item(s)]

Title: Leave [“form”/”page”]?

Content: [“form”/”page”] has errors. Leaving this page will revert all fields to their last valid values.

Buttons: Leave anyway / Keep editing (primary)

In this case, leaving the page will revert all fields to their last valid values.

Success

Action completed successfully

Toast

Success! [Entity] [Action (passive)]

Info

No results found when search criteria and filters are applied

Widget

No results found. Try different search criteria or clear all filters.

No results found. Try different search criteria.

Empty state

Widget

No [entity] to display.

No [entity] added yet.

To add [entity], [action].

No cases to display.

No trends added yet.

To add trends, select Add trends.

Action in progress

Toast

[Action] [entity]

(Optional:) This may take [amount of time]

If the action can be undone, a cancel button may be added

Caps lock / Num lock is on (when typing a password)

Tooltip

Caps lock / Num lock is on

Applied on password text field, triggered automatically