For the general overview of the Microsoft Teams recording refer to the Microsoft Teams article.

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The following permissions and roles required to configure the system:

• Azure: Application Administrator or Global administrator
• Office 365 / Teams: Global Administrator
• Windows: Local Administrator
• Verba: System Administrator

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Once the compliance policy is set, create the users and the extensions on the Verba side. This can also be done via Active Directory Synchronization. The extensions have to match the Microsoft Entra (formerly Azure AD) object ID of the users (not the User Principal Name or email address).

Selective recording rules can only also be applied to record calls/meetings where there is an external participant or the meeting was scheduled, etc. For more information see Microsoft Teams selective recording settings.

Controlling recording using the Teams Application

The Verint Capture for Microsoft Teams - Recording Controls Application, is a native Microsoft Teams Application that allows privileged Microsoft Teams users to control compliance recording, by starting and or stopping the VFC Compliance Recorder. For more information, see Microsoft Teams Application.

Adding a Verba Tab to Microsoft Teams

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