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The following table shows the available fields. Not all fields are filled in for all integrations. Check the description of the integration to see which fields are available.
| Category | Field | Description |
|---|---|---|
| Participants | From | The number of the caller party in the conversation |
| To | The number of the called party in the conversation | |
| From (Verba) | The name of the Verba user associated with the calling party | |
| To (Verba) | The name of the Verba user associated with the called party | |
| From Info | The name of the caller party in the conversation | |
| To Info | The name of the called party in the conversation | |
| User | The recorded user associated with the conversation | |
| User ID | The User/Agent/Trader ID obtained from the recorded platform | |
| From Device | The Device ID of the calling party | |
| To Device ID | The Device ID of the called party | |
| Dialed Number | The original dialed number | |
| Recorded Extension | The recorded extension number associated with the conversation | |
| Details | End Cause | The end cause of the conversation (e.g. normal, hold, transfer, etc.) |
| Direction | The direction of the conversation from the communication system point of view (e.g. internal, inbound, outbound, etc.) | |
| Direction (User) | The direction of the conversation from the recorded user point of view (inbound, outbound) | |
| Start Date Time | Start date and time of the conversation | |
| Start Date Time (GMT) | Start date and time of the conversation in GMT/UTC timezone | |
| End Date Time | End date and time of the conversation | |
| End Date Time (GMT) | End date and time of the conversation in GMT/UTC timezone | |
| Duration | The length of the call in hhh:mm:ss format | |
| Start Time | Start time of the conversation | |
| End Time | End time of the conversation | |
| Video Thumbnail | Thumbnail image from the beginning of the video recording | |
| Conversation Type | The type of conversation. Available options:
| |
| Forward Reason | The forward reason for the conversation (e.g. forwarded, transferred, team call, delegated, etc.) | |
| End of Retention | End date and time of the retention period based on the retention setting applied to the conversation | |
| Delete after End of Retention | It shows if the conversation will be automatically deleted after the retention period expires | |
| Storage target | The current storage location of the media file(s) associated with the conversation | |
| Encryption Certificate | The certificate which was used to encrypt the conversation | |
| Signature Certificate | The certificate which was used to sign the conversation | |
| Labels, Cases | The labels and cases associated with the conversation | |
| Analytics | Silence ratio | The ratio of silence in the conversation |
| Talkover ratio | The talkover ratio of the conversation | |
| Longest Silence | The length of the longest silence present in the conversation | |
| Media |
| Check | It shows the media processing errors during recording. The system can identify the following media errors:
| |
| Voice Quality | The overall voice quality check score for the conversation | |
| Technical | Recording Server | The hostname of the Recording Server which recorder the conversation |
|---|---|---|
| Audio Codec | The audio codec of the recorded stream | |
| Archive Status | It shows if the conversation record is archived in the database or not | |
| File Format | The file format of the media file | |
| Video Codec | The video codec of the recorded stream | |
| Platform Call ID | The unique identifier of the conversation received through the integration | |
| From IP | The IP address associated with the calling party | |
| To IP | The IP address associated with the called party | |
| From Proxy IP | The IP address of the proxy server associated with the caller party | |
| To Proxy IP | The IP address of the proxy server associated with the called party | |
| Source Platform | It shows which telephony / unified communications system the conversation was recorded on (Cisco,Sfb, Avaya, etc.) | |
| Import Source | The import source which imported the conversation | |
| Conversation ID | The unique identifier of the conversation which was generated during recording/capture/import | |
| Recording Failed | It indicates if the recording has failed and the metadata was imported during CDR reconciliation | |
| Record Type | It indicates the type of the database record:
| |
| 2N Source | In case of duplicate (2N) recording, records are marked as primary or secondary | |
| Metadata Fields | Custom Metadata Fields | Custom metadata fields configured in the system, the list of available fields might vary depending on the integration configured and the metadata templates added |