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In order to allow access to the Zoom APIs, an application has to be created on the Zoom portal. The system is integrated using either the JWT based or the Server-to-server OAuth 2.0 based authentication option which is suitable for the server-to-server type of integrations.
Server-to-server OAuth 2.0 app
For information on creating a JWT applicationServer-to-server OAuth 2.0 app, refer to https://marketplace.zoom.us/docs/guides/build/jwt-app. Make a note of the API Key and API Secret settings created during the process, because server-to-server-oauth-app/
The created application should have the following roles:
- recording:read:admin
- dashboard_meetings:read:admin
- dashboard_webinars:read:admin
- phone:read:admin
- phone_call_log:read:admin
- phone_recording:read:admin
(As of October, 2022, a know bug in Zoom APIs invalidates every Server-to-server OAuth tokens upon requesting a new one, so a single OAuth app can ONLY be used by one server. If you plan to use multiple servers, create an app for each of them!)
Make a note of the Account ID, Client ID, Client secret of your app, because these will be required for the import source configuration.
Configure Zoom import
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Follow the steps below to create a new Verba Import source for Zoom:
Step 1 - Open the Verba Web interface then select Data / Import Sources from the top menu
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| Name | Description |
|---|---|
| API Key | The Zoom API key associated with the Zoom application registered earlier |
| API Secret | The Zoom API secret associated with your Zoom application registered earlier |
| Forward Proxy Address | IP of the forward proxy server. If left empty, no attempt is made for establishing a forward proxy connection. |
| Forward Proxy Port | Port for the forward proxy connection. |
| Forward Proxy User | Username for authenticating with the Forward Proxy. If left empty, authentication is omitted. |
| Forward Proxy Password | Password for authenticating with the Forward Proxy. |
| API Address | The base URL of the Zoom API |
TLS Certificate File / Thumbprint | Specify the certificate file / certificate thumbprint that is being used for the Zoom API connection. If left empty then the Verba default certificate will be used. |
TLS Key File | Specify the file where the certificate key is stored if not in the windows certificate store. |
TLS Key Password | Specify the password for the file that contains the certificate keys. |
TLS Trust List | Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options:
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- Zoom Phone: to control which user recordings have to be downloaded and archived, and to match the imported conversations to an extension (and to a user account) you need to add the Zoom user phone extension numbers (not the Zoom user ID) as extensions with type Number User / AddressAgent ID.
- Zoom Meeting: to control which user recordings have to be downloaded and archived, and to match the imported conversations to an extension (and to a user account) you need to add the Zoom user ID as extensions with type User / Agent ID.
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