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Debug and verbose log levels

Troubleshooting often requires additional, more detailed information about a specific service. You can change the log level of a specific service to enable more detailed logging. For more information, refer to Log files.

Warning

Only increase the log level temporarily when you are doing troubleshooting or you were asked by support. Leaving the log level on Debug/Verbose level can have an adverse effect on system performance which could lead to data loss in critical situations.

Debug command line output

Debug output shows messages about the operation of the internal activities and algorithms of the Verba services. It could be especially useful when troubleshooting service startup issues, e.g. when a service cannot be started. In order to run a component in debug mode, first, you have to stop the desired service through the Verba Web Application under Administration System / Verba Servers / Service Control and Activation or through Windows Service Control application (Start Menu / Settings / Control Panel / Administrative Tools / Services).

Warning

If Verba System Monitor is enabled for a given service, make sure that you stop the Verba System Monitor service too, unless it will automatically restart the given service.

The following table lists all Verba related the supported services and their command line debug options.:

Verba service

Binary folder

Command line

DescriptionVerba Central Cisco
Verba Passive Recorder Servicec:\Program Files\Verba\binverbaengine.exe -d
In this mode the Verba Passive Recorder starts as an online call recorder, but it continuously shows information about the current configuration read, signaling, database, and other actions. The output messages can be redirected from the standard output to a file (> output.txt).
Verba Unified Call Recorder Servicec:\Program Files\Verba\bin
nativerecorder
unifiedrec.exe -d
In this mode the Verba Cisco Central Recorder starts as an online call recorder, but it continuously shows information about the current configuration read, signaling and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Central Cisco Recorder Database Verba Avaya Recorder Servicec:\Program Files\Verba\binRun-Verba-Avaya-Recorder-Service-in-CMD.batIn this mode the Verba Avaya Recorder starts as an online call recorder, but it continuously shows information about the current configuration read, signaling, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba IP Trade Recorder Servicec:\Program Files\Verba\binverbaiptrade
Verba Import Servicec:\Program Files\Verba\bin
Run-Verba-Central-Cisco-Recorder-Database-Service-in-CMD.batIn this mode the Verba Cisco Native Recorder Database service starts as a real-time connector for Verba Cisco Native Recorder (completes CDR information via JTAPI), but it continuously shows information about the current configuration read, signaling and other actions. The output messages can be redirected from the standard output to a file (> output.txt).
cdrimport.exe -d
In this mode the Verba IP Trade Recorder starts as an online call recorder, but it continuously shows information about the current configuration read, signaling, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Dial-in
Verba Unified IM Recorder Servicec:\Program Files\Verba\bin
ivrserver
unifiedimrec.exe -d
In this mode the
Verba Dial-in Recorder
starts as an online call recorder, but it continuously shows information about the current configuration read, signaling, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Media Transcoder
Servicec:\Program Files\Verba\bin
transcoder
activerecorder.exe -d
In this mode the
Verba Media
Transcoder starts as an online transcoder, but it continuously shows information about the current configuration read, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Passive Capturing and Recording Backup Servicec:\Program Files\Verba\bincontinuity.exe -dIn this mode the Verba Passive Capturing and Recording Backup starts as an online capturing tool, but it continuously shows information about the current configuration read and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Active Recorder and Streamer Servicec:\Program Files\Verba\binactiverecorder.exe -dIn this mode the Verba Active Recorder and
Streamer
starts as an online call recorder, but it continuously shows information about the current configuration read, signaling, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Windows Media Streamer
and Content Server Service
c:\Program Files\Verba\bin
wmstreamer
mediastreamer.exe -d
In this mode the Verba Windows Media Streamer starts as an online streaming connector for Windows Media Streaming Server, but it continuously shows information about the current configuration read and other actions. The output messages can be redirected from the standard output to a file (> output.txt).
Verba Storage Management Servicec:\Program Files\Verba\binverbastorage
.exe -dIn this mode the Verba Storage Managerment starts as an online service, but it continuously shows information about the current configuration read, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Media Sorter Servicec:\Program Files\Verba\binverbasorter
.exe -d
In this mode the Verba Media Sorter starts as an online service, but it continuously shows information about the current configuration read, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Wave Formatter
Verba Media Utility Servicec:\Program Files\Verba\binwaveform.exe -d
In this mode the Verba Wave Formatter starts as an online service, but it continuously shows information about the current configuration read and other actions. The output messages can be redirected from the standard output to a file (> output.txt).
Verba System Monitor Servicec:\Program Files\Verba\binverbasysmon.exe -d
In this mode the Verba System Monitor starts as an online service, but it continuously shows information about the current configuration read, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).
Verba Node Manager Agentc:\Program Files\Verba\binverbaagent
.exe -dIn this mode the Verba Node Manager Agent starts as an online service, but it continuously shows information about the current configuration read, database and other actions. The output messages can be redirected from the standard output to a file (> output.txt).Verba Media Synchronization Servicec:\Program Files\Verba\binverbasync
.exe -d
=y/n