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The Verint Verba platform provides native support for SMPP (Short Message Peer-to-Peer) to capture SMS (Short Message SericeService) text messages. SMPP is an open telecommunications industry standard protocol designed to provide a communication interface for the transfer of short message data on mobile networks.
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- SMS capture can be enabled/disabled on a per-extension level
- integrated into to search search & replay
- standard data retention rules, encryption, signing, access control, etc. apply
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The Verint Verba SMS Recorder service supports SMPP v3.3, v3.4 and v5.0 in Receiver only mode. In the SMS architecture, the Verint Verba service is an External Short Message Entity (ESME). The service supports TLS and can run in both either TCP server mode (provider established the connection, default) or outbind mode. For more information on SMPP v5, see http://opensmpp.org/specs/smppv50.pdf
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Operator site load balancing/failover scenarios are supported, and multiple servers can run the Verint Verba SMS Recorder within the same platform.
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