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Description

Status
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titleOngoing
 

Field Validations are a way of talking to our users. It is designed to make the user understand a mistake and the ways to correct it.  

Example:


Types

TypeUsage

 Field validation error 

Alerting the user on actions that will not allow him to complete the task.

 Field validation warning  (add link here)

Alerting the user on actions that might contain a mistake or a non fatal error.

Usage & Behaviour

Internal Logic

On fields, triggering the validation can occur before or after submitting the form:

  • In most cases the validation will occur after the user left the field
  • In some fields the validation should be displayed while typing
    • illegal character was typed  (e.g. numbers instead of alpha-betic)
    • exceed the number of characters (e.g. user input 3 digit number where only 2 digit is allowed)
  • If the field value is connected to another value in the system, on top of the behaviour described above, as soon as the user try's to leave the field, a pop up message will appear with the options of
    • Cancel - returns the focus to the field with the last used input 
    • Revert - returns the focus to the field with the latest valid input (the one before the user changed it)
      <<TBD - picture of pop-up>>

If a started editing a field which had a validation indication, the indication will be removed (i.e. it will be treated as if the user had edited the field for the 1st time).
<<TBD animation - show with at spinner field for ease of creating>>

If user had entered a form/page/screen for the first time, validation should not be enabled. in cases where he enters a page that already had input, the validation should be displayed (e.g. the user enters a page already edited with warnings in it)

Structure

The field validation consists of:

  • Color frame or  & a Small  icon on the top right corner - marks the validation type
  • A  validation message appears upon hover
  • A descriptive message next to the submit button
    • Error messages have a higher priority than warning. Therefore,  Error message will appear first and only of the error was removed, the warning will be displayed)
    • In some cases of limited space or a short form, no descriptive message will appear

...


Text

  • Descriptive text near the CTA (e.g. Submit)
    • If only 1 field didn't pass validation, the text near the CTA should be the same as the tooltip <<(question) or should it be a counter>>
    • If multiple fields didn't pass validation of the same type, the text near the CTA should be "X warnings found" <<TBD with Docs.>>
      For example:
    • If both Warning and Error are found, the text should address the Error
    • In some cases the text might be different from the tooltip to further explain
  • In general
    • Specify why field info was not accepted - your validation messages should tell users exactly why their information got rejected or may have some risk
    • If the values entered may impact some other part of the system, briefly explain what may be impacted
  • Keep it short!


Rephrasing examples (taken from Verint's Suite):


Before

After

Percentage must be an integer

Please enter only numbers (e.g 48)

Max number of bids allowed (8) for this auction exceeded

You have reached (11) the maximum bids allowed (8) for this auction. Please remove 3 bids.

<<#found an error message - add it here>>



Interaction - tooltips

  • Any field/tab that has validation indication will also have a tooltip
  • The validation tooltip takes priority over a any other tooltip (if exists)
  • Location of tooltip is by default on right of the field except when there is no space
  • Text should be kept short and up to 2 rows (question)
  • Tooltip timing should be (question)be - Tooltips (see interaction section) 
  • Warning and Error has the same tooltip interaction

Tooltips examples:

typeExamplesComments
1 row text


2 row text


Partial coverage of control

User can still click the control
Left position






...

Best Practices

Content Guidelines

  • 2 options for content of the error message:
    • Pre-defined
      The content of the message is written in advance and there is no need to refer to the specific text that the user typed, for EX: "not a valid zip code" 
    • Input based
      The content of the message can dynamically change based on the input of the user, use it to clarify to the user where the error is coming from.
      (e.g. zip code cannot contain the spacial character: "%"
  • For complicated fields an example in the text can help
  • Try to avoid negative words
    • (e.g. "Password does not meet requirements" or "Invalid Password" → could be turned into→ "Password must contain 8 alphanumeric characters")
  •        


Accessibility compliance

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