Related Pages: System Errors

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Empty states are special messages shown in workspaces or containers to indicate that content is unavailable.

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Types

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Illustration Use for a single empty state with sufficient space for displaying the illustration. All illustrations are animated.	Image Modified
Icon Use an icon when multiple empty states are needed in different content areas in the same workspace, or where space is limited.	Image Modified

Usage & Behaviour

General guidelines

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Context	Illustration	Icon
No results found Use when a search returns no results.
No <item type> defined Use when no items have been defined, such as an empty user list.
No <item type> selected Use when a user has selected no items.
Multiple/too many <item type> selected Use when a user has selected too many items
Waiting Use when an action is in progress (address to progress bar)
Specific use cases:
Empty notifications Use when a user has no new notifications to review.
High request volume		Need a fix?
Service is down

Interaction

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• When an illustration version is used for an empty state, it is optional to apply an animation to it.

See examples:

Transitions

• Appears:

  • After a component or section finishes loading, and there is no data to show (for reasons stated above).

  • When a specific user action hasn't been taken yet (for example, no items added/selected).

• Disappears:

  • Either because of a user action (populates the state with content) or a process that changes the state (e.g. server is responsive again).

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• Prompts to guide the user to perform relevant actions.

• Clear, concise written explanations.

• Messages should be brief and informative. show the system status to guide users to features and actions relevant to their workflow.

Don’t:

• Leave a completely blank content area for an empty state. This creates confusion for users.

• Use links to irrelevant actions.

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Zeplin link	Screen thumbnail
https://zpl.io/llvJmwX Needs an update?

Code

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Drafts:

Empty states are elements, containing a visual and a corresponding text, that are used where there is no content to display

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