| Status |
|---|
| subtle | true |
|---|
| colour | Green |
|---|
| title | Available in 9.4 and above |
|---|
|
For security or compliance reasons, administrators can choose to lock down the TLS version of the Verba system to 1.2, and therefore disable TLS 1.0 and TLS 1.1. This document provides an overview of how to enable TLS 1.2 and disable TLS 1.0 and 1.1 for the Verba product.
| Component | How to Configure TLS 1.2 |
|---|
| Internal communication between Verba servers and components | Follow the information in the following article to disable TLS 1.0 and TLS 1.1 on Windows: https://docs.microsoft.com/en-us/windows-server/security/tls/tls-registry-settingsUse Verba v9.2 or later Step 1 - Ensure that TLS 1.2 is not disabled on the Verba servers
Step 2 - Open the Web Application and navigate to System\Servers and select the server
Step 3 - Select the Change Configuration Settings tab, Server Certificate - Advanced TLS Settings node
Step 4 - Set Enable TLSv1 and Enable TLSv1.1 to No, and Enable TLSv1.2 to Yes
Step 5 - Save the changes and click on the click here link to apply the changes |
Additional configuration for the following services:
Verba Avaya DMCC/JTAPI Service
Verba Cisco Central Silent Monitoring Service
Verba Cisco Compliance Service
Verba Cisco JTAPI Service
| Step 1 - Go to the Java home directory
Step 2 - Open the conf/security/java.security or lib/security/java.security (JDK 8 and earlier) file using notepad with elevated permissions
Step 3 - Change the jdk.tls.disabledAlgorithms property by appending ", TLSv1, TLSv1.1"
As an example:
jdk.tls.disabledAlgorithms=SSLv3, RC4, DES, MD5withRSA, DH keySize < 1024, \
EC keySize < 224, 3DES_EDE_CBC, anon, NULL, TLSv1, TLSv1.1
Step 4 - Save the changes
Step 5 - Restart the impacted Verba Service |
| HTTPS connection with the Web Application | Follow the instructions on all Media Repository Servers: Step 1 - Go to C:\Program Files\Verba\tomcat\conf
Step 2 - Create a backup of the server.xml file
Step 3 - Open Open the server.xml file using notepad with elevated permissions
Step 4 - Change Change the value of the SSLProtocol from "TLSv1+TLSv1.1+TLSv1.2" to "TLSv1.2"
Step 5 - Save the changes
Step 6 - Restart the Verba Web Application Service |
| Encrypted SQL Server communication | Follow the information in the following article: https://support.microsoft.com/en-gb/help/3135244/tls-1-2-support-for-microsoft-sql-server To enable encrypted communication with the SQL Server in Verba, follow Configuring encryption for database connections |
| Communication between the installer and the Web Application during certificate generation | From Verba v9.4, the The installer uses TLS 1.2 by default when requesting certificates from the Verba CA. |