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Prerequisites
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- Configure your network mirror ports.
- Plan where you want to tap your network. For a good recording both signaling and RTP traffic related to the recorded phones/trunks must be seen on the monitoring port.
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- See the following links for more information:
- Overview of monitor ports for passive recording
- Configuring monitor port for passive recording
- Using Cisco switches to filter SPAN traffic
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Activate the Passive Recorder Service
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- Log in to the web interface with System administrator rights.
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- Under System, go to Servers, and select the corresponding server from the list.
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- Go to the Service Activation tab.
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- Activate the following services using the
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- Activate this service
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- button:
Verba Passive Recorder Service(Activate this service)
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Configure the Passive Recorder
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- On your selected server, go to the Change Configuration Settings tab
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- .
- Under either System > Internal domain, tenants and number pattern or Passive Recorder/Basics/Internal domain, numbers pattern, set the internal numbers/domain patterns to determine call direction
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- (outgoing/incoming/internal)
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- information
- Under Passive Recorder Configuration
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- > Basic Settings
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- > Recording interface
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- , select the interface connected to the monitoring port.
- Under Passive Recorder Configuration
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- > Advanced Settings
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- > Record video call as audio
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Step 4 - If you are interested in incomplete calls (calls canceled, called busy…), enable logging of them (Passive Recorder Configuration/Advanced Settings/Record incomplete calls)
Step 5 - If you are interested in DTMF recording configure it
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- , select video call recording mode.
- (Optional) Under Passive Recorder Configuration > Advanced Settings > Record incomplete calls, enable the logging of incomplete (for example, cancelled call, called party busy) calls.
- (Optional) Follow Configuring DTMF control and recording to configure passive recording for DTMF calls.
- Select Save in the top right corner of the configuration tree.
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- Follow the instruction in the yellow
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- banner above the configuration tree to apply changes to Verba services.
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- Start the Verba Passive Recorder Service in the Service Control tab.
If the services start
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- correctly, you can start
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- making test calls from your configured endpoints and verify them by searching for phone calls.
Configuration parameter reference
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