The patThe Verba system allows configuring audio prompts for inbound PSTN calls to Cisco systems. The feature is available with any Cisco recording technology.
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Create the External Call Control Profile:
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If the outbound announcement is configured already, then the existing External Call Control Profile can be used, so the following steps can be skipped |
Step 1 - Go to the Call Routing \ External Call Control Profile menu.
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Step 3 - Click on the Change Configuration Settings tab. Expand the Cisco Recording Announcement section.
Step 4 -Set the Internal Number Pattern setting. This has to be a regex which matches to all internal line numbers Set a value for the Internal Domain, Numbers Pattern parameter. The value is a regular expression that defines the internal phone numbers or number ranges to accurately identify the direction of the recorded calls.
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In multi-tenant environments, if an internal pattern regular expression is defined in both the environment and the recording announcements configuration, the pattern specified in the environment configuration is used to determine the internal values, not the pattern defined in the recording announcements configuration. |
Step 5 - Save the changes by clicking on the icon.
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Step 6 - Select the user from the list.
Step 7 - Under the Cisco Recording Announcement section set the Play Notification for Inbound Calls setting.
Step 8 - Click the Save.
Step 9 - A notification banner will appear on the top. Click on the click here link, and you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.
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