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The configuration is available for multiple services. Refer to the corresponding configuration guide for more information.

In multi-tenant environments, if an internal pattern regular expression is defined in both the environment and in a service configuration, the pattern specified in the environment configuration is used to determine the internal values, not the pattern defined in the service configuration.

All settings should contain the same pattern. Otherwise, it can lead to missing recorded conversations when "Recorded Directions" condition is set as something different than "all".

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