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This article provides a description of the Advanced IM Export data management policy. The system provides multiple options to export data from the platform. Export policies are recommended when large volumes of data have to be exported from the system on an ongoing basis. For more information on the available export options and their comparison, see Export.

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Step 5 - Configure policy-specific settings as follows:

NameDescription
Decrypt Encrypted ConversationsIf conversation-related files are encrypted, the system can automatically decrypt the files before exporting. Original files remain encrypted.
Export Attachments in IM ConversationsExport file attachments with instant message conversations.
Export Conversations Based on
  • Users: Participant-based export will produce data for each configured user or participant (depending on configuration) which will result to data duplication.
  • Channels/Chats: Conversation-based export will produce data only once for exported conversations avoiding duplications.


Warning

The chat/channel based export option should not be used with the Export API based integrations. Due to limitations in the Microsoft Export API, the export process might not be able to identify all relevant data for the export and messages will be missing from the export. The chat/channel based export was primarily designed and implemented for DLP / Webhook based integrations. 


Step 6 - Configure Custom Schedule if you want o run the export in a specified time

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