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- Check if the recorded extensions are configured properly in the system
- Check if recording is enabled in the communication system (certain platforms require additional configuration to enable recording for a device, user or line)
- Check if the Recording Servers are up and running and if there are no errors in the server logs
- Check if the recording and import services are up and running and if there are no errors in the log
- Check if the SQL database server is reachable for the recorder and import services
- Check if the calls are on the Recording Servers waiting to be inserted and uploaded
- Check with the network team if there are any issues with the network connections
- Check with the telephony team if there is any error related to the calls missing
- Try to reproduce the call scenario to see if that is still not recording
AVAILABLE IN 9.7.5 AND ABOVE
In order to help the investigation process for Skype for Business integrations, the CDR reconciliation process automatically retrieves Skype for Business diagnostics data from the Skype for Business CDR tables and stores the information in the Skype for Business CDR metadata template fields for missing calls and for calls which were not recorded properly (there were recording errors during the recording process). You can find more information about the Skype for Business CDR table fields at https://docs.microsoft.com/en-us/skypeforbusiness/schema-reference/call-detail-recording-cdr-database-schema/call-detail-recording-cdr-database-schema.
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