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Verba provides the ability to mask customer identification data (CID) in the service logs and on the user interface. If CID masking is used, the technical staff can access the GUI and the logs without accessing sensitive information. In the case of the service log masking, it means a replacement to a hash, so the corresponding numbers still can be found without revealing the actual numbers.

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Step 7 - Configure Phone Number Masking for the users under role configuration, enable Phone Number Masking in Search permission. The new permission setting will take effect after the next login of the user.