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| Category | Platform | Technology | Modalities | More information | |||
|---|---|---|---|---|---|---|---|
| Unified Communications | Cisco UCM (CUCM) | Network-based, JTAPI | Voice, Desktop Screen | ||||
| Cisco UBE (CUBE) | SIPREC | Voice, Video, Desktop Screen | Cisco | ||||
| Cisco Voice Gateway | XCC | Voice, Desktop Screen | Cisco | ||||
| Cisco IM&P | IM&P Compliance API | Chat, Attachment | |||||
| Cisco | Proxy-based | Voice, Video, Screen/Application Share, Desktop Screen | |||||
| Cisco Webex Teams | Import | Chat, Attachment | Cisco Webex Teams | ||||
| Microsoft Skype for Business | Proxy-based, Import | Voice, Video, Screen/Application Share, Chat, Attachment, Polls, Q&A, Whiteboard, Desktop Screen | |||||
| Microsoft Teams | Bot | Voice, Video, Screen/Application Share, Desktop Screen | Microsoft Teams | ||||
| Webhook / Export API | Chat, Attachment | Microsoft Teams | |||||
| Avaya CM | DMCC multiple registrations | Voice, Desktop Screen | |||||
| Avaya ESBC | SIPREC | Voice, Desktop Screen | |||||
| BroadSoft BroadWorks | SIPREC | Voice, Desktop Screen | |||||
| Oracle/ACME Packet SBC | SIPREC | Voice, Desktop Screen | |||||
| MetaSwitch Perimeta SBC | SIPREC | Voice, Desktop Screen | |||||
| SIP/SCCP compatible | Network port mirroring | Voice, Video, Screen/Application Share, Desktop Screen | |||||
| SIP compatible | Dial-in and dial-out recorder | Voice, Desktop Screen | Genesys PureEngage | SIP-based forking | Voice, Desktop ScreenGenesys | ||
| Symphony | SIPREC, Import | Voice, Screen/Application Share, Chat, Attachment, Desktop Screen | Symphony | ||||
| Bloomberg Chat | Import | Chat, Attachment | Bloomberg Instant Messages | ||||
| RingCentral | Import | Voice | RingCentral | ||||
| Huawei | SIP-based forking | Voice, Desktop Screen | |||||
| Tango Networks | SIP-based forking | Voice, Desktop Screen | |||||
| Contact Center | Genesys PureEngage | SIP-based forking, CTI | Voice, Desktop Screen | Genesys | |||
| Cisco UCCE | Network-based, JTAPI, CTI | Cisco UCCX Integration | |||||
| Cisco UCCX | Network-based, JTAPI, CTI | Cisco UCCE Integration | |||||
| Luware LUCS | Proxy-based | Voice, Video, Screen/Application Share, Desktop Screen | |||||
| Luware Nimbus | Bot | Voice, Video, Screen/Application Share, Desktop Screen | |||||
| Trader Voice | BT ITS | IPSI, ITSLink | Voice | BT ITS | |||
| BT IP Trade | Recorder API | Voice | BT IP Trade | ||||
| IPC Unigy | SIP, CTI | Voice | IPC Unigy | ||||
| Speakerbus | RTP, iCDS | Voice | Speakerbus | ||||
| Cloud9 | Import | Voice | Cloud9 | ||||
| Mobile | Truphone | SIP-based forking | Voice, Desktop Screen | ||||
| Centile | Import | Voice | |||||
| O2 | Import | Voice | O2 | ||||
| Vodafone | Import | Voice | Vodafone | ||||
| Singtel | SIPREC | Voice | |||||
| SMS | SMPP | SMS | SMS capturing for mobile networks | ||||
| Radio | Analogue2 | Synology TAP card | Voice | ||||
| Bosch Telex2 | RTP streaming | Voice | |||||
| Generic RTP streaming2 | - | Voice |