In the system, ongoing conversation recordings can be listed by selecting the Conversations / Ongoing submenu. The group level and administrator privileges decide whether or not this function can be accessed and which ongoing recordings are displayed.
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| Tip |
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In certain error situations, conversations might remain on the ongoing list even after they are over. This behavior is always a fault that the support team should investigate. The ongoing conversations started more than two days ago can be forcibly removed by using the System / Database / Database Purging menu. |
Refreshing the page
To refresh the ongoing conversation page only once, press the 
icon.
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To start the recording, press the 
button. The system immediately creates a new record in the database for the ongoing recording. The page will keep displaying the original "control" record too (there will be 2 records, the original control record, and the new recorded call record).
To stop the recording, press the 
button on the control record. You will notice that the recorded call entry will disappear since the recording has stopped for the call.
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To pause the recording, press the 
button.
To resume the recording, press the 
button.