For general Cloud9 recording information see Cloud9.
For a general description of Import sources, please refer to Import sources.
Configuring Cloud9 Recording System API based recording and archiving
In order to archive the calls in the system, please make sure that Local or Cloud and Local is selected.
Set the Voice Recording to Yes, and provide the URI in "http://verbaserver:port" format.
For more information, see https://cloud9technologies.desk.com/customer/en/portal/articles/2729473-onsite-call-archive-options?b_id=15792
Enabling the Verba Import Service
Step 1 - In the Verba Web Interface go to System > Servers > Select your Media Repository (or Single) Server > Click on the Service Activation tab.
Step 2 - Activate the Verba Import Service by clicking on the 
icon.
Step 3 - Click on the Service Control tab.
Step 4 - Start the Verba Import Service by clicking on the 
icon.
Creating a Cloud9 import source
Follow the steps below to create a new Verba Import source for Cloud9:
Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu
Step 2 - Click on the Add New Import Source link on the top right
Step 3 - Complete the configuration according to the requirements in the following table
Configuration item | Description |
|---|---|
| Name | Name your import source. This name will identify this source across the system. |
| Type | Select Cloud9 Recording System API |
| HTTP Port | HTTP Port, where the Verba C9 import service is listening |
| HTTPS Port | HTTPS Port, where the Verba C9 import service is listening |
| TLS Certificate File / Thumbprint | Specify the certificatefile/certificatethumbprint that is being used for the Cloud9 connection. If left empty then the Verba default certificate will be used |
| TLS Key File | Specify the file where the certificate key is stored if not in the windows certificate store |
| TLS Key File Password | Specify the password for the file that contains the certificate keys |
| TLS Trust List | Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options:
|
Step 4 - Click Save to save the settings
(Optional) Transcoding configuration
Step 1 - In the Verba Web Interface go to System > Servers > Select your Media Repository (or Single) Server > Click on the Change Configuration Settings tab.
Step 2 - Expand the Import \ Cloud9 node.
Step 3 - Select the codec at the Audio Transcoder Profile setting.
Step 4 - Save the changes by clicking on the 
icon.
Step 5 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.
Import policy configuration
Follow the steps below to configure the Data Import action:
Step 1 - In the Verba web interface, navigate to Data > Data Management Policies
Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page
Step 3 - For the action, select Data Import
Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field
Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below
Step 6 - Set up how frequently the Import should be run in the Scheduling section
Step 7 - Click on Save
| Configuration Parameter Name | Description |
|---|---|
| Enable Recording Rules | Specifies if all data should be processed in the imported data set or just the records of the recorded users as configured in Verba |
| Execute Only on Selected Servers | If enabled, a specific server can be chosen that will run this policy |
Extension configuration
To match the imported conversations to a Verba extension (and to a Verba User account) you need to add the Cloud9 login names to Verba as extensions with type "User / Agent ID".
Load Balancer configuration
| Status | ||||||
|---|---|---|---|---|---|---|
|
Load balancer probe configuration must be HTTP GET with path = '/healthbrobe'.