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Standard Online Training Services
Service articles are the following:
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For services outside of the above definitions, please contact your Verba partner or sales representative.
Training descriptions
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Verba Training for End-Users
The goal of the end-user training is to train end-users of the call recording solution to access the system, search for recordings, use the playback solution, understand access control and work together with other users on recorded calls.
- Access control overview, users and groups
- Web interface, login
- Searching, call lists
- Playback, player, markers
- Download, export, direct link
- Custom metadata
- Available documentation
Duration - up to 2 hours
Verba Training for Administrators
The goal of the administrator training is to train operations and administrative personnel to be able configure the recording system, add/remove users and recorded phone extensions, manage security/access control and execute maintenance activities.
- Verba solution overview (architecture, deployment overview, servers, database)
- Phone system integration and configuration details
- Provisioning, organization administration, user and group administration, extensions, access control, AD integration, data retention
- End-user skills for troubleshooting (login, searching/listing, playback/silent monitoring, phone service if available)
- Basic troubleshooting (services, log files)
- Available documentation
- Accessing Verba support
Duration - up to 2 hours
Verba Online Training - Operations Teams
Two tracks are available. On request a combination of these can also be arranged.
Session for Monitoring/Maintenance
- Call recording background
- Verba solution overview
- Architecture overview (Servers, Database, SSO)
- Available documentation
- End-User skills for troubleshooting (Login, Searching/Listing, Replay)
- System Maintenance skills (Verba servers, SQL Server, Storage)
- O&M skills
- SNMP alerts, Troubleshooting
- Accessing Verba support
Duration - up to 2 hours
Session for Administration (users, groups, rights etc.)
- Call recording background
- Verba solution overview (Architecture, Deployment overview)
- End-User skills for troubleshooting (Login, Searching/Listing, Replay)
- Provisioning, Organization administration, User and Group administration
- Reporting
Duration - up to 2 hours
Verba Online Training - Support Teams
- Overview of the call recording service
- End-User skills (Login, Searching/Listing, Replay), Product features
- First line support case resolution (Frequently asked questions, Typical support cases)
- Support processes (contacts)
Duration - up to 2 hours
Customized and on-site courses
All standard courses include the possibility for customer specific customization, discussed with the trainer in advance or during the training.
Verba can also provide courses on the customers’ needs and is able to provide on-site courses based on a special offers. Please contact your Verba partner or your sales representative.