Overview
This document describes the features and limitations of our standard installation services.
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- project management - our team will need you to plan and involve our team when needed
- on-site services
- configuration of your UC/telephony platform, network, server and database configuration (guidance will be provided)
- customer documentation
- user and group administration and configuration of your business specific rules (training and professional services are available)
Standard Installation Assistance Services
Service articles are the following:
| Article Code | Article Name | Description |
| V4-I-IM-S | Verba Remote Installation - IM/EW | Remote installation and configuration services, up to 1200 Regulate and/or IM archiving users |
| V4-I-VC-S | Verba Remote Installation - Voice | Remote installation and configuration services, up to 300 voice users and 2 physical sites |
| V4-I-RD-S | Verba Remote Installation - Redundancy | Remote installation and configuration services, additional cost if redundancy is included |
| V4-I-MT-S | Verba Remote Installation - Multitenancy | Remote installation and configuration services, additional cost if multitenant platform is used |
| V4-I-SP-S | Verba Remote Installation - Speech Search | Remote installation and configuration services, additional cost if speech search is included |
| V4-I-DA-S | Verba Remote Installation - Desktop Agent | Remote installation and configuration services, additional cost if desktop agents are included |
| V4-I-UA-S | Verba Server Upgrade Assistance Services | Remote upgrade planning, execution and testing services, for 1 Verba Server of any kind |
For services outside of the above definitions, please contact your Verba partner or sales representative.
Services hours for scheduled installation assistance
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