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OverviewThis document describes our standard online training services. Scope of Training ServicesThis chapter describes what is, and what is not included in our standard training services. What is includedwritten discussion of your special requirements for the training English language online training session using Cisco Webex or Microsoft Skype for Business (and Lync) up to 5 students up to 2 hours actual user interface training executed in your already deployed Verba system
What is NOT included- notification/booking with participants - your team is responsible to inform your participants
- on-site training
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PrerequisitesAll Verba Online Training Services are conducted in the installed / configured Verba environment of the customer the training is provided for. In order to make the most of the training session the following prerequisites must be met before booking a training session: - A fully operational Verba System, with all installation and configuration tasks previously completed
- Training attendee access (one attendee is sufficient) to the Verba Web Interface of the deployed system including
- Verba Web Interface access via server IP / hostname / FQDN from a browser
- Login credentials corresponding to the type of training session (e.g. Administrator user account for Admin Training, end user account for End User Training etc.)
Without the above, the training session cannot be completed and will need to be rescheduled. | Column |
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| How to book your trainingBook your training by selecting the appropriate training session on the Verba Services booking site at http://booking.verba.com/verba-services. Training hoursTraining shall be pre-scheduled and is available on weekdays between: - US EST: 7 AM - 5 PM
- US CST: 7 AM - 4 PM
- US PST: 7 AM - 2 PM
- EU CET: 8 AM - 8 PM
- UK BST: 8 AM - 8 PM
- UAE AST: 11 AM - 8 PM
- China/Hongkong/Singapore/Sydney
CST/HKT/SGT/AEST: 3 PM - 10 PM
For timezones not listed here, please use the nearest time zone and convert the given time period. |
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Prerequisites
All Verba Online Training Services are conducted in the installed / configured Verba environment of the customer the training is provided for.
In order to make the most of the training session the following prerequisites must be met before booking a training session:
- A fully operational Verba System, with all installation and configuration tasks previously completed
- Training attendee access (one attendee is sufficient) to the Verba Web Interface of the deployed system including
- Verba Web Interface access via server IP / hostname / FQDN from a browser
- Login credentials corresponding to the type of training session (e.g. Administrator user account for Admin Training, end user account for End User Training etc.)
Without the above, the training session cannot be completed and will need to be rescheduled.
Standard Online Training Services
Service articles are the following:
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