Page Comparison

Overview

This document describes our standard online training services.

Scope of Training Services

This chapter describes what is, and what is not included in our standard installation assistance training services.

What is included

• written discussion of your special requirements for the training

• English language online training session using Cisco Webex or Microsoft Skype for Business (and Lync)

• up to 5 students

• up to 2 hours

• actual user interface training executed in either our training/demo system or in your already deployed Verba system

What is NOT included

• notification/booking with participants - your team is responsible to inform your participants
• on-site training

Prerequisites

All Verba Online Training Services are conducted in the installed / configured Verba environment of the customer the training is provided for.

In order to make the most of the training session the following prerequisites must be met before booking a training session:

• A fully operational Verba System, with all installation and configuration tasks previously completed
• Training attendee access (one attendee is sufficient) to the Verba Web Interface of the deployed system including
  • Verba Web Interface access via server IP / hostname / FQDN from a browser
  • Login credentials corresponding to the type of training session (e.g. Administrator user account for Admin Training, end user account for End User Training etc.)

Without the above, the training session cannot be completed and will need to be rescheduled.