Table of Contents
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These updates are certified by Verint on a frequent basis as detailed in the following sections.
Microsoft Critical updates and Security updates, Oracle Java and OpenJDK security updates
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For non-operating system components, there are also a wide range of updates available from the Microsoft Download Center (http://www.microsoft.com/downloads).
In accordance with internal IT policies, the customer may choose to deploy updates that are Not Relevant to Verint’s solution or those marked by Microsoft as Not Critical. It is Verint’s recommendation that the Not-relevant and/or Not-critical updates are NOT deployed and that the customer wait until a suitable Microsoft Service Pack is released that includes all of these updates.
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Verint will provide information on any exceptions to its support and will advise its customers of service impacts to the operability or reliability of Verint-developed software packages related to anti-virus software and/or Microsoft operating system software programs including Service Packs or Updates as well as Java and/or Tomcat updates.
Installation of Non-Certified Third-Party Products
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Verint reserves the right to provide guidance to the customer that a third-party product should not be installed when the product will seriously impact the Covered Product’s functionality or performance.
Summary
Area | Policy Summary | Further information |
|---|---|---|
Microsoft O/S versions | Only the listed certified Major versions are supported | See Verba Knowledge Base for the relevant product version. |
Microsoft and other Third-Party Feature and Service Packs, third-party products’ new major versions | Feature, Service Pack versions and third party new major releases are validated by Verint. Approval for use is version specific and support may not be available until a future Verint release. | Contact Verba support for the latest approval status |
Security and Critical updates - Microsoft Critical updates and Security updates, Oracle Java and OpenJDK Critical and Security updates | Microsoft and Oracle Security and Critical updates can be installed at the customer’s discretion and do not require confirmation from Verint | Updated systems will continue to be supported in accordance with its support/maintenance agreements. Verint will issue an alert if under exceptional cases Verint identifies an issue with an update. |
Apache Tomcat and OpenSSL Critical and Security updates | Only OpenSSL and Tomcat updates downloaded from Verint may be used to update Verint servers. New versions will be made available as part of a new Verba release. | Updates can be downloaded from the Verba customer support portal. |
Microsoft Windows Other Updates – Critical updates, recommended, multi- language, Windows Tools, etc. | Non-relevant to the solution and not critical updates are not validated by Verint. They may at the customers discretion be installed but it is strongly recommended that customers wait for a suitable service pack including the features to be made available. | If the updates are deployed Verint will continue to provide support in accordance with its support/maintenance agreements |
Installation of Non-Certified Third-Party Products – Such as Anti-virus and health monitoring applications | Installation of non-approved applications is generally discouraged due to the unknown effects on the system. However, Verint does not prohibit such installations. Verint reserves the right to request such applications to be removed in order for Verint product to operate correctly. | If the updates are deployed Verint will continue to provide support in accordance with its support/maintenance agreements |
Verint Support
Verint will provide support for Covered Products that are under a Verint maintenance contract (excluding time and materials or self-maintainer offerings) when the customer installs updates to Microsoft Service Packs or Updates, subject to certain exceptions that will be communicated explicitly by Verint, when relevant. Installation and/or updates of Microsoft Service Packs and Updates or other third-party software by the customer do not void the customer's Verint warranty or Verint maintenance contract for affected Verint- manufactured servers and/or Verint-developed software packaged with a Verint-supplied or customer-supplied third-party software packages except as otherwise provided.
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