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  • The search query should not be case sensitive. For example, searching for RAR is equal to rar, Rar, or RaR etc.)

  • Spaces in the query:

    • Spaces are included in the search string. For example, when searching “repeated c” the result “repeated calls” may be found.

    • When searching a list of names (such as employees or agents), the space may be addressed as a separator between 2 distinct searches. For example, when searching “sh kl” the employee “Shiri Klein” may be found.

Search logic

  • The searched string is highlighted in bold.

  • 2 types of search logic may be applied, according to the specific needs:

Type

Description

In Live Search Mode

In Auto Suggest Mode

Type-ahead

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All results will start with the typed string.

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Coming Soon…

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Contains

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The search string may appear anywhere within a result

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Coming Soon…

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  • Type-ahead should be the default approach. However, consider using the contains approach when:

    • The user is not familiar with the list terminology or the full name of the item.

    • The list includes complex items, such as agent names or combinations of numbers and strings.

String Highlight

  • The searched string is highlighted in bold within the list of results:

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  • An additional background color will be added to the bold string in these cases:

    • When the searched items are already presented in bold within the list of results.

    • Where there are other, non-searchable bold items within the set of results list, such as bold headers in a hierarchical list, that may cause confusion.

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